Return Policy

DOMESTIC RETURN AND EXCHANGE POLICY

Making a return is easy; simply request a Return Authorization number (RA#) within 14 days of receiving your order.

To request a RA#, please email service@otteny.com with your order number and the item(s) you would like to return.

Underwear, fragrances, candles and jewelry are not eligible for return or exchange.

Merchandise eligible for return must not be worn, altered, or washed with original tags intact. Footwear must include the original shoe box in its original condition.


INTERNATIONAL RETURN AND EXCHANGE POLICY

International purchases are FINAL SALE. Unfortunately, we cannot honor return or exchange requests on international orders at this time.


ALL SALE PURCHASES ARE FINAL SALE

Returns or exchange requests on SALE merchandise will not be accepted.

Our products are dispatched through our 5 retail locations. All items come on a first come first serve basis. We try our hardest to fulfill all orders in full.

RETURN AND EXCHANGE PROCESS

Making a return is as easy as 1, 2, 3...

1) Request a Return Authorization Number
Before sending out your return / exchange package, please email: service@otteny.com. We will issue you a Return Authorization number (RA#) via email.

To return or exchange an item in one of our retail stores, please contact us at service@otteny.com

2) Label your return with your RA#
Please write this number on the outside of your package. Merchandise must be packaged and postmarked within 7 days from the issuance of the RA#.

3) Send it back
After you receive your RA# and your package is clearly labeled, send your package to the following address:

Otte
148 W 24th St, Suite 2A
New York, NY 10011
(212) 213-4030

To return or exchange in one of our retail stores, please email us first at service@otteny.com so that we can notify the store in advance.

Exchanges and refunds are processed within 5-7 business days after receiving the merchandise. An e-mail confirmation will be sent when your exchange/refund has been processed. Please note, all exchanges are based on stock availability. We cannot process your exchange until we receive your original order.

For any questions regarding return and exchanges, please e-mail service@otteny.com