Shipping & Taxes


DOMESTIC SHIPPING RATES
Otte is happy to offer free Fed-Ex Ground shipping on all orders over $150 shipped within the 48 contiguous states. For other options, refer to the table below.


Ground (Over $150) 5 to 7 Business Days FREE
Ground (Under $150) 5 to 7 Business Days $8.95
2nd Day Air* 2 Business Days $35
Next Day Air* 1 Business Day $50
Manhattan Same Day Delivery* Same Day $15
*Mon - Fri, excluding holidays, with 12pm noon EST cut-off time.


DELIVERY CONFIRMATION
Otteny.com insures packages valued over $500 during the time it is in transit until it is delivered to your specified delivery address. We require a signature for all goods delivered, at which point responsibility for the purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes, then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Otteny.com, and transfer of responsibility in the same way.

Signature requirements can be waived for domestic orders dispatched via Federal Express. When placing an order, the signature requirement is set by default. Please note, that if no signature is required, you confirm that Otteny.com can leave your package outside the premises at the shipping address without obtaining a signature for proof of delivery. You authorize Otteny.com to leave the package at the shipping address without obtaining a signature and release Otteny.com from liability for any loss or damage that may result from leaving the package at your shipping address without obtaining a signature. Otteny.com will not be held responsible for any lost/stolen packages should you choose to waive the signature requirements.

REFUSED SHIPMENTS
If you refuse shipments from Otte, you are responsible for the original shipping charges to you and the cost of returning the package to us. This amount will be subtracted from your merchandise refund. In this situation, we reserve the right to charge a 20% restocking fee.



INTERNATIONAL SHIPPING
For international orders, OTTE uses FedEx International Economy.

Please note, international purchases are final sale. Unfortunately, we cannot honor return or exchange requests on international orders. Please contact service@otteny.com if you have any sizing, fit or color questions prior to placing your order.

All orders become the responsibility of the purchaser once received by the carrier. OTTE will not be responsible for the loss or damage of an item(s). All orders placed Internationally are in agreement with OTTE's International Shipping Policy. International orders may be subject to delays due to customs clearance procedures in the destination country.


INTERNATIONAL SHIPPING RATE
For international orders, OTTE uses FedEx International Economy, and we charge a flat rate for shipping which will automatically be determined at checkout dependent on the final destination.


TAX & DUTIES
Purchaser is responsible for all taxes and duties. Otte is not responsible for any fees charged by customs. Once Otte has delivered the merchandise to the carrier, the purchaser assumes the risk of loss and title for the merchandise.


REFUSED SHIPMENTS
If you refuse shipments from Otte, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package us. This amount will be subtracted from your merchandise refund. In this situation, we reserve the right to charge a 20% restocking fee.