Domestic Shipping Rates

OTTE is happy to offer free FedEx Ground / Home shipping on all orders over $150 shipped within the 48 contiguous states. For other options, refer to the table below.

FedEx Ground / Home (over $150) 5-7 Business Days FREE
FedEx Ground / Home (under $150) 5-7 Business Days $8.95
FedEx 2nd Day Air * 2 Business Days $35
FedEx Next Day Air * 1 Business Day $50
New York Same Day Messenger Service * Same Day $15
*Mon - Fri, excluding holidays, with 12pm noon EST cut-off time.

Delivery Confirmation

OTTENY.com insures packages valued over $500 during the time it is in transit until it is delivered to your specified delivery address. We require a signature for all goods delivered, at which point responsibility for the purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by OTTENY.com, and transfer of responsibility in the same way.

Signature requirements can be waived for domestic orders dispatched via Federal Express. When placing an order, the signature requirement is set by default. Please note, that if no signature is required, you confirm that OTTENY.com can leave your package outside the premises at the shipping address without obtaining a signature for proof of delivery and release OTTENY.com from liability for any loss or damage that may result. OTTENY.com will not be held responsible for any lost/stolen packages should you choose to waive the signature requirements.

Refused Shipment

If you refuse a shipment from OTTE for any reason, you will be held responsible for both the original shipping charges and the cost of returning the package to us. This amount will be deducted from your total merchandise refund. We also reserve the right to charge a restocking fee of 20% of the original purchase amount for refused packages that are returned to OTTE; the restocking fee will be deducted from your total merchandise refund.

International Shipping

OTTE offers free DHL Express shipping on all orders over $150. A flat rate of $35 is charged for orders under $150.

Please note, international purchases are final sale. Unfortunately, we cannot honor return or exchange requests on international orders. Please contact service@otteny.com with all sizing, fit, or color questions prior to placing an order.

All orders become the responsibility of the purchaser once received by the carrier. OTTE will not be held responsible for the loss or damage of any item(s). By placing an order with international shipping, you agree to OTTE’s international shipping policy. Please note international orders may be subject to delays due to customs clearance procedures in the destination country.

For information about international shipping to China, please visit: 购物指南.

Taxes and duties

All shipments outside the United States may be subject to taxes and duties based on the destination country. The customer is responsible for all taxes and duties. OTTE is not responsible for any fees charged by customs. Unfortunately, we have no control over these charges and cannot predict what they may be, as customs policies and import duties vary widely from country to country; in some cases, customs duties are not always applied. Each country has its own rules for determining whether import duties and taxes will apply. It may be a good idea to contact your local customs / import / mail departments for rates before placing.

We cannot guarantee that items will not be subject to random checks by customs, and cause associated delays and charges. OTTE is not responsible for any delays caused by destination customs clearance processes.

REFUSED INTERNATIONAL SHIPMENT

If you refuse a shipment from OTTE due to customs duties, taxes, or any other reason, you will be held responsible for both the original shipping charges and the cost of returning the package to us ($90 USD), or a restocking fee of 20% of the original purchase amount (whichever is greater). This amount will be deducted from your total merchandise refund.