COVID-19 Updates

We are incredibly grateful for our clients! To keep the community safe, we are taking several safety precautions:

  • Wearing a mask (covering the mouth & nose) is required for all employees & clients while in the store.
  • Our employees must wash their hands for  at least 10 seconds while using the washroom. For public use, hand sanitizers are available at the checkout area. 
  • The store is properly swept & dusted during store opening/closing. 
  • Fitting rooms are sanitized with disinfectant spray after every use.
  • Our store is professionally cleaned on a regular basis. 
  • All shipping materials (tissue paper, bubble envelopes, cardboard box) are all brand new. We never reuse shipping materials from returns/exchanges. 
  • Due to social distancing, we are not requiring signatures with any order.

Alternative Shopping Experiences

  • Local Pickup | Not ready to browse in-store? Shop online & receive your order at our West Village location within 2-3 hours when your order was placed. 
  • Local Delivery | Enjoy the  perks of contactless delivery. Receive your order within 24 hours. (An additional charge of $18 will be included with your order). 
  • Virtual Shopping | Experience the store digitally.  Schedule a one-on-one appointment with one of our stylists by contacting shop@otteny.com.