RETURNS & EXCHANGES
We want you to have the best shopping experience with Otte New York
ONLINE
REQUEST MUST BE PROCESSED WITHIN 7 DAYS FROM THE DATE YOU RECEIVED YOUR ORDER FROM UPS OR DHL FOR FULL REFUND.
- NOTE: Orders with promotional codes used for full-price items are eligible for store credit only -within 7 days from the date you received your order. First-time customers applying the 10% off code for full-price items are exempt from final sale and eligible for full refund.
- To request a return or exchange, please contact shop@otteny.com. We will send a shipping label through email.
- Items must be received within 7 days from the date you received your order (with original tags/shoe box).
- Refund may take several business days depending on your bank provider.
- Please do not send your merchandise back to the vendor/designer directly.
- Otte New York reserves the right to decline any refund/exchange if any requirements (previously mentioned on top of the page) are not met.
- We do not refund original shipping cost.
- A $10 return shipping fee will be deducted from your overall refund.
- International orders are FINAL SALE.
APP
IN-APP ORDERS WITH PROMOTIONAL CODE "APP20" USED FOR FULL-PRICE ITEMS ARE ELIGIBLE FOR STORE CREDIT ONLY. REQUEST MUST BE PROCESSED WITHIN 7 DAYS FROM THE DATE YOU RECEIVED YOUR ORDER FROM UPS OR DHL FOR FULL REFUND.
- Customers using promotional code "APP20" in-store are not eligible for return or exchange. Items are final sale.
- To request a return or exchange, please contact shop@otteny.com. We will send a shipping label through email.
- Items must be received within 7 days from the date you received your order (with original tags/shoe box).
- Refund may take several business days depending on your bank provider.
- Please do not send your merchandise back to the vendor/designer directly.
- Otte New York reserves the right to decline any refund/exchange if any requirements (previously mentioned on top of the page) are not met.
- We do not refund original shipping cost.
- A $10 return shipping fee will be deducted from your overall refund.
- International orders are FINAL SALE.
IN-STORE
ELIGIBLE MERCHANDISE MUST BE RETURNED/EXCHANGED IN-STORE WITHIN 14 DAYS OF THE PURCHASE DATE FOR STORE CREDIT ONLY.
- Items must be purchased in-store. Items must be in original condition with original tags/shoe box.
- If you are returning an online or app order in-store, the 7 day return window still applies.
- Otte New York reserves the right to decline any refund/exchange if any requirements (previously mentioned on top of the page) are not met.
FINAL SALE ITEMS
excluded from Newsletter subscription & first-time APP order promotion.
- All markdowns, special orders, Aesop/Sidia/Trudon, hats, scarves, socks, bags, belts, gloves, eyewear, lingerie, bodysuits, swim & jewelry.