please contact shop@otteny.com as soon as possible. If the order has been processed and fulfilled, we cannot make any more modifications.

Our buyers make it top priority to keep inventory as full as possible. Re-orders are a case-by-case basis, depending on designer's stock availability and level of demand by clients.

Due to our small-scale inventory, we do not offer any adjustments or price matches from other companies.

We offer a general size chart located on the product page, below the size variant.

Keep in mind that certain sizes may differ depending on the designer.

We are more than happy to assist with any sizing concerns! Feel free to contact us at shop@otteny.com, 212-229-9424, or the chat button on the bottom right of this page.

We only charge sales tax for residents of New York. If you purchase with an out-of-state address online, you will not be charged any tax for your order.

Yes! We can ship after you checkout in-store. Please note: a $10 in-store shipping fee will be added to your order.

Adding Checkout+ lets you return & exchange eligible full-price items for FREE. And most importantly your package is fully protected.

• Free Returns & Exchanges for eligible full-price items only. Note: All markdowns are FINAL SALE and cannot be returned or exchanged.
• Package Protection: Rest assured, if your package is lost, stolen, or damaged, we've got you covered.

Yes! You can choose "in-store" pickup during checkout.

We offer a messenger service for local clients (manhattan only) for $35. For same day messenger service, orders must be placed before 2pm for same day delivery. Note: someone must be present for this service.

After you finalize your purchase, we automatically send you a confirmation email regarding your order. This email will include your tracking number.

Orders over $1000 will automatically require signature. If you want to remove the signature requirement, contact shop@otteny.com.

• For orders with Checkout+ : please go to otteny.com/returns and type your email and order number to search your order. There will be a button on the top right to file a claim.
• For orders without Checkout+ : Otte is not liable for packages that are lost or stolen if Checkout+ is not added to your order. Please file a claim with your courier.

• Online (Domestic Orders): eligible full-priced items can be returned within 7 days for full refund.
• International orders are final sale.
• In-store: eligible full-priced items can be returned within 14 days for store credit only. No full refunds.

Please see our return policy for full details.

Yes. However, we can only return for store credit. Terms and conditions apply. Please contact shop@otteny.com.

All sale items are FINAL -no exceptions. Promotional codes used for full-price items are eligible for exchange & in-store credit only.

Please see our return policy for the full list of eligible items.

Yes! If you are in the area, we are happy to accept eligible online returns in-store at no additional cost.

If you selected Checkout+ with your order, we will generate a return shipping label for free after you process a return on the portal. For non-Checkout+ orders, we will also generate a return shipping label, but a return fee will be deducted from your overall refund. Shipping rates for return / exchange are calculated on the portal based on weight and location.