please contact our customer service email email@example.com as soon as possible. If the order has been processed and fulfilled, we cannot make any more modifications.
Our buyers make it top priority to keep inventory as full as possible. Re-orders are a case-by-case basis, depending on designer's stock availability and level of demand by clients.
Due to our small-scale inventory, we do not offer any adjustments or price matches from other companies.
We offer a general size chart located on the product page, below the size variant.
Keep in mind that certain sizes may differ depending on the designer.
We are more than happy to assist with any sizing concerns! Feel free to contact us at firstname.lastname@example.org, 212-229-9424, or the chat button on the bottom right of this page.
We only charge sales tax for residents of New York. If you purchase with an out-of-state address online, you will not be charged any tax for your order.
Shipping & Handling
Yes! You can choose "in-store" pickup during checkout.
We offer a messenger service for local clients (manhattan only) for $35. For same day messenger service, orders must be placed before 2PM for same day delivery. Note: someone must be present for this service.
After you finalize your purchase, we automatically send you a confirmation email regarding your order. This email will include your tracking number.
Orders over $1000 will automatically require signature. If you want to remove the signature requirement, contact email@example.com.
Otte is not liable for packages that are lost or stolen if the signature required option is waived.
Please file a claim with your courier if your package is lost or stolen.
Online (Domestic Orders): eligible full-priced items can be returned within 7 days for full refund.
*International orders are final sale.
In-store: eligible full-priced items can be returned within 14 days for store credit only. No full refunds.
Please see our return policy for full details.
Yes. However, we can only return for store credit. Terms and conditions apply. Please contact firstname.lastname@example.org.
All sale items are FINAL -no exceptions. Promotional codes used for full-price items are eligible for exchange & in-store credit only.
Please see our return policy for the full list of eligible items.
Yes! If you are in the area, we are happy to accept eligible online returns in-store at no additional cost.
We offer free returns & exchanges for eligible full-price items. Domestic orders only. To start a return, please see our refund policy.
We do not offer alterations at this time.
It is a case-by-case basis depending on the designer's warranty. Please contact email@example.com for more information.
Yes, they are valid for one year.
Have more questions in mind?
reach us anytime, we are more than happy to help!