RETURNS & EXCHANGES

Request must be processed within 7 days from the date you received your order from UPS for full refund.

• Orders with promotional codes used for full-price items are eligible for exchange or store credit only—no refund—within 7 days from the date you received your order. First-time customers applying the 10% off subscriber code for full-price items are eligible for full refund for eligible full-price items.
• To request a return or exchange, click here
• Items must be received within 7 days from the date you received your order (with original tags/shoe box).
• Refund may take several business days depending on your bank provider.
• Please do not send your merchandise back to the vendor/designer directly.
• Otte New York reserves the right to decline any refund/exchange if any requirements (previously mentioned on top of the page) are not met.
• We do not refund original shipping cost.
• International orders are FINAL SALE.

In-App orders with promotional code "APP15" used for full-price items are eligible for store credit only. Request must be processed within 7 days from the date you received your order from UPS for full refund.

• Customers using promotional code "APP15" in-store are not eligible for return or exchange. Items are final sale.
• To request a return or exchange, click here
• Items must be received within 7 days from the date you received your order (with original tags/shoe box).
• Refund may take several business days depending on your bank provider.
• Please do not send your merchandise back to the vendor/designer directly.
• Otte New York reserves the right to decline any refund/exchange if any requirements (previously mentioned on top of the page) are not met.
• We do not refund original shipping cost.
• International orders are FINAL SALE.

Eligible merchandise must be returned/exchanged in-store within 14 days of the purchase date for store credit only.

• Items must be purchased in-store. Items must be in original condition with original tags/shoe box.
• If you are returning an online or app order in-store, the 7 day return window still applies.
• Otte New York reserves the right to decline any refund/exchange if any requirements (previously mentioned on top of the page) are not met.

• Aesop
• Trudon
• Hats
• Scarves
• Socks
• Bags / Wallets
• Charms
• Airpod cases
• Phone case adapters
• Brooches
• Scrunchies
• Belts
• Gloves
• Eyewear
• Lingerie
• Bodysuits
• Swim
• Jewelry