Shipping Rates:

We offer live shipping rates from UPS (domestic) & UPS Worldwide (international), based on weight & distance. That way, we can provide a fair shipping amount for each client. 

UPS 2nd Day Air Order Cutoff Time:

Orders made before 4pm Monday-Friday will ship ship same day. Orders made after 4pm Monday-Friday will ship next business day.

International Shipping:

We are now accepting orders from the following countries:

• France
• UK
• Canada
• China
• Australia
• Japan
• South Korea
• Italy
• Singapore
• New Zealand
• Mexico
• Denmark
• Finland
• Netherlands

*If your country is not listed above and would like to purchase, please contact shop@otteny.com and we will consider your request.

Free Shipping:

Clients are eligible for free shipping over $200 (domestic) & $500 (international). 

Return Fees:

A $20 restocking fee will be deducted from the overall refund for ALL domestic orders, including orders that qualify for free shipping.

Tax/Duties:

Once you receive your tracking  confirmation number, you will assume the risk of loss and title for any merchandise on your order. Buyer is responsible for all taxes, fees and duties levied by customs officials.

Alternative Delivery Options:

For our Manhattan clients, we offer in-store & curbside pickup at no additional charge. Orders are ready within 1-2 hours during store hours (Mon - Sat | 10am - 6pm). Orders made outside of our store hours will be ready during the next business day. 

For Sunday orders, they will be available for pickup during the next business day. 

Order Tracking:

A complementary UPS tracking number will be provided with your order confirmation email. 

more questions regarding shipping / delivery? please contact shop@otteny.com